Privacy Policy

1. Introduction

Arnima ("we," "us," or "our") provides AI-powered call handling, scheduling, and customer interaction services for businesses. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or services.

By using Arnima, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Information You Provide (Clients)

• Name, business name, email, phone number
• Billing and payment information
• Business configuration data (pricing, service areas, availability)
• Calendar and CRM integration data

b. Information Collected During Calls (End Callers)

When calls are handled by Arnima, we may collect:

• Call audio recordings
• Call transcripts
• Caller phone number and call metadata
• Scheduling and booking details provided during the call

c. Website & Technical Data

• IP address
• Browser and device information
• Cookies and usage analytics

3. Call Recording & AI Processing (IMPORTANT)

Calls handled by Arnima may be recorded and transcribed for the purposes of:

• Providing call handling and scheduling services
• Quality assurance and system improvement
• Analytics and reporting to clients
• Training and improving AI models (where permitted)

Callers are informed that recording may occur, either through automated announcements or other disclosures implemented by Arnima or its clients.

If a caller does not consent to recording, they may disconnect the call.

Recording and processing are conducted in accordance with applicable federal, state, and local laws.

4. How We Use Information

We use collected information to:

• Deliver and operate Arnima services
• Schedule and manage appointments
• Communicate with clients
• Improve system performance and reliability
• Comply with legal obligations
• Prevent fraud and abuse

We do not sell personal data.

5. Data Retention

Call recordings and transcripts are retained only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Clients may request deletion of call data, subject to legal or contractual requirements.

6. Data Sharing

We may share data with:

• Infrastructure providers (e.g., telephony, hosting, analytics)
• Payment processors
• Legal authorities when required by law

All vendors are required to maintain appropriate security safeguards.

7. Security

We use commercially reasonable technical and organizational measures to protect data. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or deletion
• Opt out of certain data uses
• Request information about how your data is processed

Requests can be made at support@arnima.ai

9. Children's Privacy

Arnima services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the service constitutes acceptance of the updated policy.

11. Contact

For privacy questions, contact:

📧 support@arnima.ai