Privacy Policy

Last Updated: October 27, 2025

At Arnima ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services and website.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and industry
• Account credentials
• Payment and billing information
• Communication preferences

Voice and Call Data

When you use our AI voice agent services, we collect:

• Voice recordings and transcriptions of calls
• Call metadata (duration, time, phone numbers)
• Conversation data and interaction history
• Performance analytics and usage patterns

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device information and browser type
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI voice agent services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send administrative information, updates, and security alerts
• Analyze usage patterns to enhance user experience
• Train and improve our AI models and voice recognition technology
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Payment processors
• Analytics and monitoring services
• Customer relationship management (CRM) platforms

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Voice recordings and call data may be retained to improve our AI models and for quality assurance purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications
• Data portability: Request a copy of your data in a portable format
• Withdraw consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at support@arnima.ai.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@arnima.ai
Website: arnima.ai